Customer Return and Refund Policy
The Peanut van will advise our customers to choose their items carefully as The Peanut Van doesn't accept refunds or exchanges to any extent permitted by law. All items from our online store & wholesale are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
Contact must be made by you within 3 days of receiving your items.
You are welcome to a refund or exchange where:
the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or
an item is faulty; or
to any extent permitted by law
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in a resalable condition
- Incorrect orders made by the recipient
Defective items must be returned within (3) three days of the purchase date, at the customers expense, to be eligible for replacement. It is strongly recommended that your package be registered or in some way trackable. We will not be responsible for items lost in the post. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered in the form of a voucher for future online purchases.
Incorrect or Damaged Items
Contact The Peanut Van within two (2) working days of receipt of goods. We will contact you. Have some photos handy as this helps out a lot.
Goods must be returned in their original packaging in a saleable state at customers expense.
A 25% restocking fee is taken from the cost of the goods excluding shipping and other fees. For example if the cost of the goods was $100 a $25 restocking fee will be removed from the credit. This will give you a credit total of $75. No credit is given for shipping or other bank fees or charges.